If for any reason you are not happy with your purchase, you may return the items within 14 days for an online merchandise credit on on regular priced items, less the shipping charges. All Sale/Clearance merchandise is Final Sale. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will email you once your return has been processed.
Returns should be sent along with your Packing Invoice to the address below:
two/eighteen by Burn Rubber
108 E. Fourth Street
Royal Oak, Michigan 48067
As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at two/eighteen by Burn Rubber store. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 7 days of date of purchase for any non-sale items returned in their original condition.*
*two/eighteen by Burn Rubber reserves the right to decline the return of your items if the above terms have not been followed, or assess a 15% re-stocking fee.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item plus the shipping charge applied to the new purchase. We will send you an email notifying adjusted amount.
International Return Policy
Returns and exchanges are accepted on full price merchandise that is return shipped within 14 days of delivery date. In the case of return, you will be refunded in U.S. dollars and your credit card company will exchange the currency. In the case of exchange, you will be responsible for the shipping charges to return the original item(s) and send the new item(s). Exchange postage will only be covered by two/eighteen by Burn Rubber in the case of damaged or mis-shipped merchandise. At this time, two/eighteen by Burn Rubber cannot provide return shipping labels. All shipping charges are non-refundable.
Need more help?
Please feel free to contact us with any questions.